Compromise is the easy path. It is the path of the exhausted. But if you want to win—truly win—without burning bridges, you need to listen to the former FBI agent. You need to master the calibrated question. And you need to understand that every negotiation is just an emotional guided tour.
: Use "How" or "What" questions (e.g., "How am I supposed to do that?" ) to give the other side the illusion of control while making them solve your problem . never split the difference by chris voss pdf